At Bank Simpanan Nasional (BSN), we want to make your online banking experience safe and secure. While we do our best to ensure your security, there are pre-emptive measures that you can take to stay protected when you perform your online banking transactions via the internet.

Let’s know how to spot the fraud and scam as well as the safety tips for online banking:

Malware

Malware or malicious software is designed to gain access to your computer / device systems without your consent.


Phishing

A cyber attack that uses disguised email as a weapon to trick the victim into fake websites.


TAC Scam

Occurs when the victim receives a TAC that they did not request.


Mule Account

The victim is duped by fraudsters / criminals to transfer money which is acquired legally on behalf of someone else.

SMS & Phone Scam

Scammers send fake text messages to the victim to trick them into giving their personal information.


Macau Scam

A tactic that offers the victim easy money or great returns in a short span of time.



Love Scam

Never send money or gifts to an individual you haven’t met in person.


Online Banking Tips

Protect yourself when banking online by taking a few key steps.


Card Safety Tips

Practice card protection from day one to ensure you are safeguarded.


Clear Cache Files

Practice this so that your information will not be stored in the system.

Online Security Tips

  • Always ensure the bank’s website is legitimate and secure with a “padlock icon” or “https://”
  • Avoid using public Wi-Fi when accessing your online banking account.
  • Always use a strong password. Use 8-16 alphanumeric characters.
  • Avoid creating a password that contains details from your name, initials, or date of birth.
  • Always ensure your security image/security words are correct before entering your password.
  • Do not share your online banking credentials (User ID & Password) with anyone.
  • Do not share the OTP with any third parties and respond to requests for OTP passwords through phone, SMS, or social media.
  • Do not respond to any unknown SMS/ WhatsApp messages containing suspicious links.
  • Do not save your passwords on the device or web browser.
  • Do not install applications/ apk from unofficial sources or links. Ensure mobile apps are downloaded from official platform.
  • Check your banking transaction activities/ history regularly for suspicious transactions and immediately report to the bank if there is an unauthorised transaction.