Bank Simpanan Nasional’s - (BSN) Customer Service Charter (also referred to as the Charter) was set up in December 2020 with the intention to outline our key commitments to deliver a high service standard of customer service and to provide quality service as well as assistance when providing different banking service to customers. 

PILLAR 1 - KNOW YOUR CUSTOMER

Understand customers’ profiles to offer products and services that meet customers’ needs and preferences. 

PILLAR 2 - TIMELY AND EFFICIENT SERVICE

Deliver seamless general banking services within the stipulated turnaround time.

PILLAR 3 - TRANSPARENT AND PERSONABLE SERVICE

Transparent dealings with customers by competent and knowledgeable staff.

PILLAR 4 - BANKING MADE ACCESSIBLE

Offer accessible banking through multiple channels.

Please click here to view the electronic version of the BSN Customer Service Charter.