Bank Simpanan Nasional’s - (BSN) Customer Service Charter (also referred to as the Charter) was set up in December 2020 with the intention to outline our key commitments to deliver a high service standard of customer service and to provide quality service as well as assistance when providing different banking service to customers.
PILLAR 1 - KNOW YOUR CUSTOMER
Understand customers’ profiles to offer products and services that meet customers’ needs and preferences.
PILLAR 2 - TIMELY AND EFFICIENT SERVICE
Deliver seamless general banking services within the stipulated turnaround time.
PILLAR 3 - TRANSPARENT AND PERSONABLE SERVICE
Transparent dealings with customers by competent and knowledgeable staff.
PILLAR 4 - BANKING MADE ACCESSIBLE
Offer accessible banking through multiple channels.
Please click here to view the electronic version of the BSN Customer Service Charter.