Cardmembers always receive an SMS or a call requiring him/her to call a given number to confirm a transaction involving Cardmember's card or account information. Scammer will use a scare tactic to ensure payment will be made to the mule account.

What you should do?
  • Do not respond to any unknown person asking for your credit/debit card or internet banking details.
  • Do not respond to any SMS or call that claim they are from Bank Negara Malaysia. Their officer will never contact you to ask for your credit/debit card or banking particulars.
  • If someone is claiming to be from BSN calls you to confirm the security numbers on the back of the card (the last three digits on the back of the card), you should end the call immediately.
  • If you're unsure, ask for a reference number and call back on a trusted number to confirm if the call was genuine.
Safety tips
  • Sign on the back of your card immediately once you receive it.
  • Keep your PIN private. Do not keep a written record of your PIN with the card.
  • Do not disclose your PIN to any other person (including persons in apparent authority, family members or spouse).
  • Do not allow another person to see your PIN when you enter it.
  • Do not keep your PIN in a form that can be easily identified as a PIN (e.g. birth dates, anniversary dates, telephone numbers, identity card numbers, and others).
  • Check all details and the total on the charge slip before approving it (via contactless or PIN).
  • Keep the transaction slips and verify them against your credit /debit card statement.
  • Regularly monitor your card statements. If your card is lost or stolen, or aware of unauthorized transactions or PIN disclosures, report immediately to BSN Contact Centre.
  • When you receive your replacement/renewal card, cut your existing card immediately into halves across the chip and magnetic strip before you dispose it.

If you have received any such activity, please inform us immediately at 1300 88 1900 or +603 2613 1900 (Overseas), or email