The latest version of the myBSN Mobile App is 2.2.5.

You will need the latest version (2.2.5) to ensure your transactions remain safe and secure.

Follow the steps below to verify the latest version of your myBSN Mobile App.

• Step 1 : Open the App Store/Google Play Store/ Huawei AppGallery on your device.
• Step 2 : Search for “myBSN”
• Step 3 : Tap “Update” to install the latest version.

You may need to check if your device meets the minimum required operating system (OS) version to use this app.

If you do not update the myBSN Mobile App by 13 December 2025, you may not be able access or log in the app until you update to the latest version.

No. You can simply update the myBSN Mobile App to the latest version via your App Store/Google Play Store/ Huawei AppGallery.

If the app still can not open after updating, please follow the steps below:

• Step 1: Restart your device.
• Step 2: Ensure your device meets the app’s minimum system requirements.
• Step 3: Clear the app cache (for Android) or reinstall the app.
• Step 4: If the problem persists, contact BSN Contact Centre for assistance.

If your device is not compatible with the myBSN Mobile App, please check your device’s operating system version. You may need to update to the latest OS version to use the app.

The myBSN Mobile App will only be accessible on the following minimum versions:

• iOS: Version 15 and above
• Android: Version 11 and above
• EMUI: Version 12.0.1 and above

No, updating the app will not delete your data. All your account information and settings will remain intact after the update.

Open the App Store/ Google Play Store/ Huawei AppGallery. If the app is up to date, the Update button will no longer appear and only the Open button will be shown.

Yes. We are keep our customers informed through multiple channels, including our website, in-app notifications, and social media platforms, as well as other channels deemed suitable by the Bank.