#HiBella
To serve you better, we’ve launched our Official Bella@WhatsApp account. Communicating with BSN is now easier and faster — right at your fingertips.
Scan the QR code below if you are viewing from your mobile phone.
frequently asked questions (faq)
You may reach us by clicking the WhatsApp icon or link available on our website at www.bsn.com.my
Through BSN WhatsApp Banking, you can conveniently access information on BSN products and services, view the latest campaigns or promotions, locate branches or ATMs, make general inquiries, and more – all at your fingertips.
Kindly note that the BSN WhatsApp Banking is intended for general inquiries only. As such, document sharing via this channel may not be supported.
No, there will be no fees or charges imposed by BSN on you when interacting with BSN WhatsApp Banking.
Yes, all communication through BSN WhatsApp Banking is secured with end-to-end encryption to ensure your data remains protected and confidential. Nevertheless, for your safety, please do not share any sensitive information such as identification number and transaction details while interacting with BSN WhatsApp Banking.
Note that the use of BSN WhatsApp Banking would be subject to the Terms and Conditions of BSN’s AI Chatbot, the Terms and Conditions of Access and the Privacy Policy, all of which are available on BSN’s website at www.bsn.com.my.
You can reach out to us via BSN WhatsApp Banking at any time – our service is available 24/7 to assist you whenever you need.
Yes, you can access BSN WhatsApp Banking even if you are not a BSN account holder. The service is available to address any inquiries related to our products and services.
You can reach us via our Contact Centre at 1-300-88-1900 or 03-2613 1900 (overseas) or email us at
customercare@bsn.com.my
No, live chat is currently not available through BSN WhatsApp Banking. For further assistance, you may reach us via our Contact Centre at 1-300-88-1900 or 03-26131900 (overseas) or email us at customercare@bsn.com.my.
NOTE:
This chat is governed by the Terms and Conditions of BSN’s AI Chatbot, which ensure your interactions are secured and protected in line with applicable laws and guidelines. Before you proceed to engage with the Chatbot, please read these Terms and Conditions carefully.
