TRANSITION FROM SMS OTP TO BSNSECURE (MFA)

Dear valued customers,

From 15 December 2026, BSN will transition from SMS OTP authentication to BSNSecure (Multi-Factor Authentication), available exclusively on the BSN eWallet.

This transition will strengthen security and better protect customers from financial fraud.

To ensure your online transactions remain secure and uninterrupted, you are required to download and register for the BSN eWallet to perform e-commerce transactions using BSNSecure.

Note: This is not applicable to BSN Visa Corporate Card-i and BSN Visa Business Debit Card.

BSN eWallet also allows you to:

• Manage your card anytime, anywhere.
• Redeem Happy Rewards.
• Enjoy exclusive interactive features.

For a step-by-step registration guide, please visit the BSN eWallet Quick Links and refer to the BSN eWallet FAQs.

If you have further enquiries, please contact the BSN Contact Centre at +603 2613 1900.

Thank you for your trust and support.