We welcome any feedback / comments on our services. Our Contact Centre is your first point of contact for feedback or complaints submission. You may contact us via the following channels:

  • Call our Contact Centre at +603-2613 19001
  • Visit the nearest BSN Branch.
  • Log in to myBSN and send us a message through the Secured Message.
  • E-mail to customercare@bsn.com.my.

For Further Assistance

If the solution provided by the Bank is not satisfactory, you may submit your complaint in writing to:

Manager,
Complaint Management Division,
Customer Experience Department,
Wisma BSN,117 Jalan Ampang,
50450 Kuala Lumpur.

Alternative Redress Channels

As an alternative, you may also refer to the following organisations:

BNMLINK
4th Floor, Podium Bangunan AICB,
No. 10, Jalan Dato’ Onn,
50480 Kuala Lumpur.
Tel: 1300-88-5465
Webpage: bnm.gov.my/BNMLINK
Operating hours: 9.00 a.m - 5.00 p.m (Monday - Friday except public holiday)

FINANCIAL MARKETS OMBUDSMAN SERVICE (FMOS)
Level 14, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.
Tel: +603-2272 2811
Webpage: www.fmos.org.my
Operating hours: 8.30 a.m - 5.30 p.m (Monday – Friday excluding public holiday)

Note: You may submit your feedback relating to financial services or products to FMOS within six (6) months of receiving the Bank's final decision.