We welcome any feedback / comments on our services. Our Contact Centre is your first point of contact for feedback or complaints submission. You may contact us via the following channels:

  • Call our Contact Centre at 1300-88-1900 / +603-2613 1900 (Overseas).
  • Visit the nearest BSN Branch.
  • Log in to myBSN and send us a message through the Secured Message.
  • E-mail to customercare@bsn.com.my.

For Further Assistance

If the solution provided by the Bank is not satisfactory, you may submit your complaint in writing to:

Complaint Management Division,
Customer Experience Department,
Level 11, Wisma BSN,117 Jalan Ampang,
50450 Kuala Lumpur.

Alternative Redress Channels

As an alternative, you may also refer to the following organisations:

Ombudsman for Financial Services (OFS)
Level 14, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.
Tel: 03-2272 2811
Email: enquiry@ofs.org.my
Website: http://www.ofs.org.my

Note: You may submit your feedback relating to any banking products and/or services to OFS within six (6) months of receiving the Bank's final decision.

Jabatan Komunikasi Korporat,
Bank Negara Malaysia
P.O.Box 10922,
50929 Kuala Lumpur.
Tel: 1300-88-5465
Webform: https://bnmlink.bnm.gov.my/

Operating hours:
9.00 a.m - 5.00 p.m (Monday - Friday except public holiday)