Suspect your myBSN Internet Banking account has been compromised? Deactivate via Safe Switch feature.

  • Login to www.myBSN.com.my> Manage Account > Safe Switch > Deactivate > Confirm; or
  • Login to myBSN Mobile App > Manage Security Setting > Safe Switch > Deactivate > Confirm

Contact Centre, Report Fraud and Scam, Report Lost or Stolen Credit / Debit Card


+603 – 2613 1900

Email us


 customercare@bsn.com.my


Interact with Bella


 +603 – 2613 1919

Platinum Credit Card Careline (24 hours)


+603 – 2688 0800

Credit Card Authorisation (24 hours)


1300 88 58551
(Local)
+603 2028 58551
(Overseas)

Report Lost or Stolen Card (For Debit Card/ATM Card Only) via myBSN Internet Banking


Login to myBSN > Manage Account > Debit Card Settings > Report Lost / Stolen Card

MORE OPTIONS TO CONNECT

  1. For account-related inquiries, please log in to myBSN and send us message through the Secured Inbox.
  2. For other inquiries, click here to use the online feedback form. Please DO NOT submit confidential BSN account information (e.g. account number or credit card details) through this online feedback form.

PROCEDURE FOR REPORTING DISPUTED TRANSACTIONS

The minimum information required for reporting a disputed transaction via email, call or myBSN Secured Message are:

  1. Customer’s name
  2. Customer’s NRIC or passport number
  3. Affected account number
  4. Date of disputed transaction
  5. Amount of disputed transaction
  6. Reason why the customer believes that it is a disputed transaction

IMPORTANT NOTICE:

BSN Contact Centre operating hours are from 8.00am to 10.00pm. However, after 10.00pm your calls will be directed to our auto Interactive Voice Response to:

  • Report Fraud & Scams
  • Request to suspend myBSN Internet Banking
  • Report lost and stolen card
  • Instalment Pay Plan Request or other cards enquiries

FEEDBACK / COMPLAINT RESOLUTION

Easy steps to resolve your feedback or complaint

If the solution provided by the Bank is not satisfactory, you may submit your complaint in writing to:

Manager,
Complaint Management Division,
Customer Experience Department,
Level 11, Wisma BSN,117 Jalan Ampang,
50450 Kuala Lumpur.

If you remain dissatisfied with our decision, you may further escalate the matter to the following organisations:

  1. Financial Markets Ombudsman Service (FMOS)
    Level 14, Main Block,
    Menara Takaful Malaysia,
    No. 4, Jalan Sultan Sulaiman,
    50000 Kuala Lumpur.

    Tel: +603-2272 2811
    Website: www.fmos.org.my
    Operating hours: 8.30 a.m - 5.30 p.m (Monday – Friday except public holiday)

    Note: You may submit your feedback relating to financial services or products to FMOS within six (6) months of receiving the Bank's final decision.

  2. BNMLINK
    Jabatan Komunikasi Korporat,
    Bank Negara Malaysia
    P.O.Box 10922,
    50929 Kuala Lumpur.

    Tel: 1300-88-5465, +603- 2174 1717 (Overseas)
    Webform: https://bnmlink.bnm.gov.my
    Operating hours: 9.00 a.m - 5.00 p.m (Monday - Friday except public holiday)