Suspect your myBSN Internet Banking account has been compromised? Deactivate via Safe Switch feature.
- Login to www.myBSN.com.my> Manage Account > Safe Switch > Deactivate > Confirm; or
- Login to myBSN Mobile App > Manage Security Setting > Safe Switch > Deactivate > Confirm
Contact Centre, Report Fraud and Scam, Report Lost or Stolen Credit / Debit Card
 | +603 – 2613 1900 |
Email us
 Interact with Bella
Platinum Credit Card Careline (24 hours)
| +603 – 2688 0800 |
Email us
Credit Card Authorisation (24 hours)
| 1300 88 58551 (Local) |
| +603 2028 58551 (Overseas) |
Report Lost or Stolen Card (For Debit Card/ATM Card Only) via myBSN Internet Banking
Login to myBSN > Manage Account > Debit Card Settings > Report Lost / Stolen Card
MORE OPTIONS TO CONNECT
- For account-related inquiries, please log in to myBSN and send us message through the Secured Inbox.
- For other inquiries, click here to use the online feedback form. Please DO NOT submit confidential BSN account information (e.g. account number or credit card details) through this online feedback form.
PROCEDURE FOR REPORTING DISPUTED TRANSACTIONS
The minimum information required for reporting a disputed transaction via email, call or myBSN Secured Message are:
- Customer’s name
- Customer’s NRIC or passport number
- Affected account number
- Date of disputed transaction
- Amount of disputed transaction
- Reason why the customer believes that it is a disputed transaction
IMPORTANT NOTICE:
BSN Contact Centre operating hours are from 8.00am to 10.00pm. However, after 10.00pm your calls will be directed to our auto Interactive Voice Response to:
- Report Fraud & Scams
- Request to suspend myBSN Internet Banking
- Report lost and stolen card
- Instalment Pay Plan Request or other cards enquiries
FEEDBACK / COMPLAINT RESOLUTION
Easy steps to resolve your feedback or complaint
First point of contact for feedback or complaint submission
Steps to resolve your feedback or complaint through our escalation and redress channels
