Customers need to be mindful and take the necessary precautions to protect themselves when performing cash withdrawal transactions at the ATM/CRM (dual function machine – withdrawal & cash deposit).
What Should You Do?
- Check the ATM for a card skimmer: If the card reader slot feels loose or is of odd color scheme than the bank’s branding, or the keyboard doesn’t feel right (too thick, buttons don’t press easily, etc.), these are often signs that a skimmer is in place.
- Use your body to “shield” the ATM keyboard as you enter your PIN: If someone seems to be lingering behind you, walk away and come back later.
- Have your ATM card ready to go as you approach the ATM: If you need to search through your purse or wallet, you’ll give criminals chances to catch you off guard.
- Do not count or visually display any money you received from the ATM: After taking your money out of the ATM, immediately place the cash in your purse or wallet and count it later.
- Always take your receipts or transaction records with you: This will avoid any of your personal information from falling into the wrong hands.
- Bring someone with you when using an ATM: If you can’t find a buddy, use an ATM that is located in a public area like a mall. You’ll have the video surveillance from both the mall and the bank.
- Be aware of your surroundings, particularly at night: If you see suspicious activities, like a person waiting a few feet away, avoid using that machine and find another in a more public area.
- Keep your personal identification number (PIN) just that – personal: Never write it down or share it with anyone - not even family members. It’s also a good idea to update your PIN number once a year to keep it fresh.
