OPERATING SYSTEM (OS) UPDATE REQUIRED

Dear valued customers,

Please update your device before 30 June 2026 to ensure you can continue accessing myBSN Mobile App and BSNeBiz Mobile App.

Supported versions of operating system (OS):

  • iOS: Version 16 and above
  • Android: Version 12 and above
  • EMUI: Version 13.0.0 and above

Why this update matters:
myBSN Mobile App and BSNeBiz Mobile App rely on your device’s OS to provide essential security updates and performance improvements. Older OS versions may no longer receive security support, increasing the risk of fraud, malware, or service disruption.

For secure and seamless access, please ensure your device is updated to the supported OS version.


Thank you.

24 April 2025

Frequently Asked Questions (FAQ) – Operating System (OS) for myBSN Mobile App

You will no longer be able to use the myBSN Mobile App on your mobile device. As such, you are strongly encouraged to update your OS to the latest supported version to continue enjoying uninterrupted access to myBSN Mobile App with the latest features and better protection.

You can check your device’s OS version in the settings:

  • Android: Settings > About Phone > Software Information
  • iOS: Settings > General > About
  • EMUI: Settings > System & updates > Software update > Check for updates

For Apple devices, your device must be updated to iOS version 16 and above. 

For other devices, please ensure that your device’s operating system (OS) meets the minimum supported versions below:

  • Android: Version 12 and above
  • EMUI: Version 13.0.0 and above

If you are using an older OS version, here’s what you can do:

  • Update your device
    You may check your device’s settings to see if an OS update is available. We recommend updating your device’s OS by 30 June 2026

  • Switch to a supported device
    If your current device doesn’t support the latest OS, you may need to upgrade to a newer device that meets the minimum OS requirements. Please note that installing myBSN Mobile App on a new device will require you to activate BSNSecure again at any of the Bank’s branches or call BSN Contact Centre with a minimum of 12 hours cooling period.

Yes. We are informing customers through our website, in-app notifications, social media platforms, or any other channels deemed suitable by the Bank.

You may contact BSN Contact Centre at 03-2613 1900 or visit the nearest BSN Branch for assistance.

Frequently Asked Questions (FAQ) – Operating System (OS) for BSNeBiz Mobile App

You will no longer be able to use BSNeBiz Mobile App on your mobile device. As such, you are strongly encouraged to update your OS to the latest supported version to continue enjoying uninterrupted access to BSNeBiz Mobile App with the latest features and better protection.

You can check your device’s OS version in the settings:

  • Android: Settings > About Phone > Software Information
  • iOS: Settings > General > About
  • EMUI: Settings > System & updates > Software update > Check for updates

For Apple devices, your device must be updated to iOS version 16 and above.

For other devices, please ensure that your device’s operating system (OS) meets the minimum supported versions below:

  • Android: Version 12 and above
  • EMUI: Version 13.0.0 and above

If you are using an older OS version, here’s what you can do:

  • Update your device
    You may check your device’s settings to see if an OS update is available. We recommend updating your device’s OS by 30 June 2026.

  • Switch to a supported device
    If your current device doesn’t support the latest OS, you may need to upgrade to a newer device that meets the minimum OS requirements. Please note that installing BSNeBiZ Mobile App on a new device will require you to activate BSNeBiZ Secure again at any of the Bank’s branches or call BSN Contact Centre with a minimum of 12 hours cooling period.

Yes. We are informing customers through our website, in-app notifications, social media platforms, or any other channels deemed suitable by the Bank.

You may contact BSN Contact Centre at 03-2613 1900 or visit the nearest BSN Branch for assistance.