RESCHEDULING & RESTRUCTURING (R&R) PROGRAMME
The R&R Programme provides:
- Tailored financial solutions to help customers manage their finances during challenging times, offering relief and greater control over their financial situation.
- Structured repayment arrangements to assist customers experiencing financial difficulties, whether short-term or longer-term.
RESCHEDULING
- Reduce your monthly instalment amount.
- Extend the financing/loan tenure.
RESTRUCTURING
- Modify the main terms and conditions of your financing/loan.
- Create a new agreement or “aqad.”
- Establish a new financing/loan account with lower instalments and revised tenure.
NOTE:
- All applications are subject to assessment and approval.
- Customers may seek independent assistance through the Agensi Kaunseling dan Pengurusan Kredit (AKPK). AKPK provides external debt management programmes. Further details are available on the official AKPK website.
IN-HOUSE SERVICE
BSN’s In-House Service is designed to support vulnerable customers who are unable to visit the branch due to illness, disability, or mobility limitations. This initiative ensures fair access to banking services while maintaining care and inclusivity.
ELIGIBILITY
This service is applicable to customers with physical limitations, including those who are paralysed or bedridden at home, in hospitals, welfare homes, or elderly care facilities and who are unable to visit a BSN Branch.
ONLINE FORM SUBMISSION
| To submit online, please fill in the form |
