To promote and mobilise savings, particularly from small savers.

To inculcate the habit of thrift and savings.

To provide the means for savings by the general public.

To utilise the funds of the Bank for investment including financing of economic deveploment of the nation.

Customers are our main priority.

The services that we provide would satisfy our customers as well as maintain their confidence in the organisation.

The delivery of products/services which are consistent and of high quality.

The information that we deliver are clear and sufficient.

A safe and comfortable banking environment.

FOCUS ON CUSTOMER

We will do our best to provide quality customer service, satisfy customer needs and secure customer satisfaction. We must always remember that success depends on winning and maintaining customer support and patronage

ETHICAL BUSINESS PRACTICES

As a financial institution having custody over people' savings and responsibility over their financial matters, we must always safeguard the peoples' trust and confidence in us. We are committed to carry out our business with total accountability, honest and fairness.

RESPECT FOR PEOPLE

We are people oriented organisation with respect for human values and dignity. We will always practice good human relations in dealing with our customers, employees and society at large.

COMMITMENT TO EDUCATION AND TRAINING

Our united and dedicated workforce is our most important asset. We are committed to educate, train, motivate and reward employees so that they can develop to their fullest potential. Success depends on the full contribution of all employees working together as a team.

CONCERNED AND RESPONSIBLE EMPLOYER

As an employer we are concerned about the safety and welfare of all employees. We will provide good and safe conditions of work, good and competitive conditions of employment and challenging opportunities for career deveploment.

AIM FOR EXCELLENCE

We believe that all tasks can be performed in a superior fashion. We expect high standards of performance and quality, and reward positive action and results.

SUCCESS THROUGH CREATIVITY AND ENTERPRISE

We will cultivate the spirit of creativity, innovation and enterprise among our people to produce leaders. We want to lead not follow.

GAIN COMPETITIVE EDGE THROUGH HIGH TECHNOLOGY

We will employ the best suited and modern, high technology to gain competitive advantage and achieve a high level of service, effiency and productivity.

FULFILL SOCIAL RESPONSIBILITY

We will be a good coporate citizen and socially responsible organisation. We will care for and share success with the community in which we live and work.